Okay, with the caveat that I'm missing like, a full year of context here, and Eiffel's perspective, but it sounds like he was already pretty upset, felt like you weren't taking him seriously, and he was kind of a bitch to you, and it came out in the form of old resentments.
On the other hand, like. When people are upset with you, telling them that they're wrong about why they're upset, or their thing doesn't count, is pretty much always going to result in escalation.
I know you do get really overwhelmed and upset sometimes. Did you feel like that at the time?
I didn't tell him he had no good reason to be upset. I was confused more than anything else. I thought he was telling me my inmate did something to his inmate because he wanted it taken care of. And I said I would take care of it. I didn't feel upset until much later in the conversation when he started giving me lessons on masking.
Memorize some sympathetic sentences, so when someone tells me anything unpleasant, I guess, I can say a Stock Sentence from the Sympathy Sentence Pool that will make them think I have feelings.
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On the other hand, like. When people are upset with you, telling them that they're wrong about why they're upset, or their thing doesn't count, is pretty much always going to result in escalation.
I know you do get really overwhelmed and upset sometimes. Did you feel like that at the time?
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....do you not want that?
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...maybe I'm. Missing some cultural nuances here. What exactly was he telling you to do?
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